Privacy policy

SAIKOU ("We", "Us" or "Our") is dedicated to safeguarding Your privacy and ensuring the security of Your personal information. The purpose of this Privacy Policy ("Privacy Policy") is to describe the statement of transparency. It describes what information We collect about You (referred to as "User", "Your") during Your Use and access of www.saikoushop.com ("Website"), why we collect this information, how we Use Your information, how We protect and share Your information, including Your rights. We are committed to complying with applicable laws of India including Information Technology Act, 2000 (as amended), Digital Personal Data Protection Act (as applicable), Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, Indian Contracts Act, 1872 and any other applicable rules, guidelines or judicial decisions in force in India

A. By Using Our Website, engaging in or submitting information through any of our registration and/or contact forms, You acknowledge and consent to Our collection, processing and Usage of Your personal data in accordance with this Privacy Policy.

B. This Privacy Policy is intended to supplement; not override any Previous consent You may have provided to Us. It does not limit any legal rights. We may periodically revise this Privacy Policy to reflect changes in Industry practices, legal requirements (changes in the Laws of India, or any other applicable regional data protection laws), or regulatory developments. By continuing to Use Our Website after any updates, You agree to be bound by the most current version of the Privacy Policy.

C. This Privacy Policy forms an integral part of the Terms and Conditions governing the Use of Our Website. In the event of any conflict or inconsistency between this Privacy Policy and the Terms and Conditions related to data protection or privacy matters, the provisions of this Privacy Policy shall prevail.

D. This Privacy Policy applies to all online activities in connection with Our Website, including accessing, Using, or interacting with Our services via personal computers, organizational resources or other devices.

E. Please review this Privacy Policy thoroughly to understand how it applied to Your Use of Our Website. If You have any questions, concerns, or require further information about our privacy practices, please reach out to Us at care@saikoushop.com

F. Third-party websites or applications linked from or integrated with the Website, including but not limited to payment gateways, courier services, social media platforms, or analytics tools not under SAIKOU's control. Data collected independently by such third parties. We encourage You to review their respective privacy policies before engaging with them.

1. INFORMATION WE COLLECT:

When You Use Our Website, We collect and process the below mentioned types of personal information. We also refrain from collecting or even processing certain specific information, explained hereinbelow:

a. 'Personal Information', which includes any information that can be Used to identify You directly or indirectly Inclusive of Name, Email Address, Contact Number, Shipping and Billing Address, Order History and Purchase Preferences.

b. 'Non-Personal Information', which includes any information that cannot be Used, on its own, to identify a specific individual. We may or may not collect non-personal information such as browsing history, IP addresses, or device-specific data as of now. Should this change in the future, we will update this policy accordingly.

c. Information You Voluntarily Provide, which include any information You enter in forms on our website, such as Request Forms, Posts, Comments and/or Contact Forms (which provides You for raising requests when reaching out for engagement, support or inquiries). We may retain records of Your interactions with Us, including Emails and WhatsApp Messages, Customer Service Requests, Feedback, Reviews and Testimonials and Survey Responses (if applicable).

d. Information is automatically collected by third-party cookies. Please refer Our separate Cookie Policy (Hyperlink Daal Do) for more details.

e. We do not directly store payment/ card information. All transactions are processed securely through third-party payment gateway, Razor pay (India).

f. These categories of data help Us process orders, manage Your purchases, preference and improve Our Website as well as product categories.

2. HOW WE COLLECT INFORMATION?

a. During the Product Purchase Process: We collect personal information when You make a purchase directly through Our Website. At the time of checkout, You are required to provide essential details such as Your Name, Email Address, Contact Number, Shipping Address and Payment Information. This information is necessary for processing orders, fulfilling deliveries, to provide Customer support, and ensuring compliance with legal and transactional obligations. Please note that account registration is not required for making purchases on Our Website.

b. Contact Form Submissions: We collect personal information through a 'Contact Form'. This form allows You to communicate directly with Us for support or general inquiries. When You fill out the Contact Form, You may be asked to provide Your Name, Email Address and Contact Number so that We can respond to Your query effectively. This information is Used solely for the purpose of responding to the User's query and facilitating efficient communication.

c. Chatbot Interactions: We collect personal information through a chatbot integrated into Our Website. When You interact with the chatbot, for instance, to ask questions, seek assistance You may be prompted to provide information such as Your Name, Email Address etc. This helps Us offer real-time support and enhance Your overall experience on the Website.

d. User Engagement Contents: We may also collect personal information when Users engage with the Website by submitting comments on posts, reviews of products, or suggestions via email or other communication channels. Such information may include the User's Name, Email Address, and the content of their message. This information is collected to improve Our services, respond to feedback, and engage meaningfully with relevant sections of society, consumers, potential consumers among others.

3. HOW WE USE YOUR PERSONAL DATA?

We Use Your personal data for the following purposes:

a. We Use Your contact and payment information to further process, dispatch and ship Your ordered items.

b. We Use Your information to respond to inquiries, provide support and manage Your orders. To communicate with Users and address their inquiries, queries, complaints, order updates, feedback through Chatbot, email, phone or other accessible messaging services. The information collected through the contact form enables Us to respond to User questions, concerns, or requests effectively.

c. With Your consent, We may send You marketing emails or messages about offers, new products or promotions. You can opt out of these communications at any time.

d. We Use Your data to tailor product recommendations and content to Your preferences.

e. To analyse website traffic, User behaviour, performance metrics and improve overall design, structure and product.

f. To maintain the security and integrity of the Website, detect unauthorized access or abuse and prevent fraudulent transactions.

4. DATA SHARING WITH THIRD PARTIES:

a. We do not sell, rent or trade Your personal data to third parties for their own marketing purposes. However, we may share Your personal data with select third parties for legitimate Business purposes and as required by law and include Payment Gateways, Courier and Logistics Partners, Cloud Storage Provider, Analytics Platform. All such service providers are contractually obligated to maintain confidentiality and Use personal data strictly for the purposes outlined in this policy.

b. These third parties Use Your limited information only to perform services on Our behalf. We do not rent or sell Your personal data to third parties. We encourage You to review the privacy policies of these providers, if required, so You understand how they handle Your data.

c. We may disclose information if required by law or if We believe, in good faith, that it is necessary to:

i) comply with legal obligations or processes such as court orders or government departmental requests,

ii) protect and enforce Our terms, rights and intangible property,

iii) prevent the Misuse or unauthorized Use of Our Website,

iv) Safeguard the personal safety or data of Our Users or the public, for instance, if You provide false information or impersonate someone, Your details may be disclosed as part of an investigation into Your actions. This Privacy Policy ensures that any sharing of information is done responsibly and in accordance with legal and ethical guidelines. In addition to above, where required by law, We may request Your explicit consent before sharing Your Personal Data with third parties for any purposes not listed above.

5. AGE REQUIREMENTS TO USE OUR WEBSITE:

a. By Using this Website, You affirm that You are at least 18 years old or are accessing the Website under the supervision and consent of a parent or legal guardian. If You allow Your minor child to Use the Website, You acknowledge and agree that You are fully responsible for their Use and all associated data provided.

b. Our Website is intended only for Users who are eighteen (18) years of age or older. If You are under the age of eighteen (18), You must not provide any personal information to Us. We reserve the right to terminate Your Use and delete all information related to Users under the said age without prior notice.

6. PRIVACY STATEMENT (FOR CHILDREN):

a. Our Site is not directed to children under 18, and We do not knowingly collect personal information from anyone under that age. Although Our products is enjoyed by people of all ages, including minors, therefore, orders should be placed by adults. By Using the Website, You represent that You are at least 18 years old or have parental consent to provide information for a minor.

b. If We learn that We have collected personal data of a child without parental consent, We will promptly delete that data upon identification, and, if possible, notify the child's parent or guardian. Parents or guardians who discover that their child has provided Us with personal information should contact Us immediately so We can remove such information.

7. YOUR RIGHTS:

a. You have the right to request access to, correction of, or deletion of Your data at any time. Requests can be made through our contact channels provided under Clause 9 of this Privacy Policy or Clause 21 of the Terms and Conditions. Upon account deletion, all associated data will be removed unless retention is legally required.

b. Upon receiving Your request, We will delete Your information within one (1) month. If necessary, this period may be extended by up to 90 additional days, depending on the complexity of Your request and We will notify You of any such extension.

c. Users will also have the Right to Withdraw Consent and Right to Grievance Redressal. Where data processing is based on Your consent, You may withdraw Your consent at any time.

d. If You wish to exercise any of these rights or need further details, please contact care@saikoushop.com. We may fulfil requests in whole or in part or deny them if required to maintain Our legal obligations. To protect Your privacy and security, We will take reasonable steps to verify Your identity before responding to Your requests. The verification process may vary depending on the nature of Your request.

8. STORAGE, SECURITY AND RETENTION OF DATA:

a. The data is managed by Saikou and its third-party service providers who help Us run the Website and process transactions. We do not store sensitive payment information (such as credit card details) on our servers. Payments are processed securely by third-party payment processors, of Razor pay which comply with PCI-DSS standards (as amended from time to time).

b. We take reasonable precautions to protect the Personal Data of Users of the Website. We Use appropriate physical, electronic and managerial measures to safeguard Your information from unauthorized access, alterations, disclosure or destruction. These measures include i) Access to personal data is restricted to authorized personnel only, who need it to perform their job functions (example, order processing, shipping and delivery of orders, maintaining and updating the E-marketplace by IT Team etc.), ii) We employ security tools and monitoring systems to detect unauthorized access or activities on Our Website, iii) We ensure that third-party service providers handling Your personal data have robust data security measures in place.

c. We retain Your personal data for only as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by the applicable laws of India. For inference, we may need to retain transaction records for tax as well as auditing purposes. You may withdraw receiving marketing communications, if any, at any time and we will stop processing Your data for such purposes upon Your request. However, We may retain certain basic data to ensure that we do not send further communications to You.

d. If any data retention is no longer necessary, it will be deleted, anonymized or securely disposed to prevent any unauthorized Use.

9. MORE INFORMATION/ GRIEVANCES:

If You have any concerns, complaints or grievances regarding the collection, processing or Use of Your personal data or if You have any questions regarding this privacy policy, You may contact Our Grievance Officer. In accordance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023, Saikou has appointed the following Grievance Officer to address and resolve privacy-related concerns, complaints, and requests:

Name: Darshna P.
Email: info@saikoushop.com
Phone: +91 9274238391

10. AMENDMENTS:

We reserve the right to amend, revise or update this Privacy Policy at any time to reflect changes in Our Business practices, legal obligations, technological advancements or User feedback. If We make changes to this Privacy Policy, We will be updating the "Last Updated" date at the top of this document. You are advised to review this page periodically to remain informed about how we protect Your data. Your continued Use of the Website following the publication of changes to this Policy shall constitute Your acceptance of those changes. If You do not agree with any updated terms at any point in time, You should discontinue Use of this Website and may request deletion of Your data by contacting the Grievance Officer through Phone or via Email.

11. INTERPRETATION:

The headings in this Privacy Policy are for convenience only and shall not affect the meaning or interpretation of any provision. In case of any conflict between this Privacy Policy and any other terms, this Policy shall prevail in matters specifically in connection with collection, Use and protection of personal data.

12. JURISDICTION:

Any disputes arising in connection with this Privacy Policy or the processing of Your personal data shall be subject to the Exclusive jurisdiction of the competent courts at Ahmedabad, Gujarat, India. For the purpose of disputes, the procedures mentioned under Clause 21 and 22 of the Terms and Conditions shall be adopted.