Refund policy

1. GENERAL STATEMENT:

All sales on SAIKOU are final. We do not offer refunds. Our product offerings go through a rigorous quality check at different stages of the manufacturing process and remains free from all defects and/or inconsistencies.

2. DAMAGED PACKAGING UPON DELIVERY:

a. If the external package appears tampered, crumpled, or unsealed, please do not accept delivery.

b. Take a clear video of unboxing and email us at __________________________ within 24 hours of receiving the package.

c. Open only under video surveillance to ensure integrity of return claims.

3. RETURN ELIGIBILITY:

a. We accept returns only after successful investigation, which is possible only if -

i. You notify us within 24 hours of receiving the parcel/ package consisting of the ordered items, and

ii. You share an unboxing video and photos proving the damage.

b. Non-eligible reasons include:

i. Buyer's remorse

ii. Dissatisfaction with fan art interpretations

iii. Color or scale variations due to lighting/screen differences

4. RETURN AUTHORIZATION:

a. We will assess Your evidence and, if approved, authorize a replacement (at Our discretion).

b. Returns without prior authorization or outside the claim period will not be accepted.

c. Upon successful confirmation of product eligibility for Return, Our Customer Support team will guide you with further process of return for a hassle-free and successful Return and Replacement.

5. RETURN SHIPPING:

Unless otherwise agreed, return shipping will be borne by the customer. Instructions will be shared via email.